{"id":34202,"date":"2025-06-23T18:06:21","date_gmt":"2025-06-23T16:06:21","guid":{"rendered":"https:\/\/pikpak.ski\/faqs\/"},"modified":"2025-06-23T18:42:52","modified_gmt":"2025-06-23T16:42:52","slug":"faqs","status":"publish","type":"page","link":"https:\/\/pikpak.ski\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=””]<\/p>\n

Frequently Asked Questions [FAQ]<\/h2>\n

If you didn\u2019t find what you were looking for, feel free to email us at hello@pikpak.ski<\/a><\/p>\n

 <\/p>\n

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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tWhat are the delivery options?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span><\/p>\n
\u2022 Parcel Locker<\/strong>\u00a0InPost – 15 pln
\n\u2022 InPost Courier<\/strong> – 20 pln
\nWe offer free shipping<\/strong> on orders over 300 PLN<\/h5>\n

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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tWhat payment methods do you accept?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>Payments are processed via Przelewy24<\/strong>. You can choose from:
\u2022 BLIK<\/strong>
\u2022 quick bank transfer<\/strong>
\u2022 card<\/strong> payment (One Click)
\u2022 PayPal<\/div>\n\t\t\t<\/div>
\n\t\t\t\t
\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tHow quickly do you process orders?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>We ship orders within 1\u20133 business days<\/strong> from the moment payment is confirmed.
If you\u2019re in a hurry, let us know \u2014 we\u2019ll do our best to dispatch your order as soon as possible.<\/div>\n\t\t\t<\/div>
\n\t\t\t\t
\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tHow long does production take for personalized products?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>Personalized items like ski straps<\/a> are made to order and usually ship within 3\u20135 business days<\/strong>.
During the winter season, processing may take up to 10\u201314 days<\/strong>.
If you\u2019re on a tight schedule, let us know \u2014 we\u2019ll do our best to help.<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tCan I return a product?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>You can return your product within 14 days<\/strong> from the day you receive it. The easiest way is through InPost Quick Returns<\/strong> \u2014 the cost is 10 PLN<\/strong>.
Check out the Returns & Complaints section for all the details: [LINK]<\/div>\n\t\t\t<\/div>
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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tCan I return a personalized product?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>Unfortunately, no<\/strong>. If your order includes a name or any custom print, we cannot accept returns.<\/div>\n\t\t\t<\/div>
\n\t\t\t\t
\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tCan I order something as a gift?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>Absolutely! Just provide a different shipping address \u2014 we don\u2019t include invoices in the packages.
Be sure to let us know in the order notes. We love wrapping gifts.<\/strong><\/p>\n

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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tCan I change the shipping address after placing an order?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>Yes, as long as the package hasn\u2019t been shipped yet. Please email us as soon as possible at hello@pikpak.ski<\/a><\/p>\n

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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tHow do I file a complaint?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>If the product is faulty, please send an email to hello@pikpak.ski<\/a><\/strong>, describe the issue, and include photos. We have 14 days to process complaints, but usually resolve them within 1\u20133 business days.
For more details, see the Returns & Complaints section: [LINK]<\/p>\n

<\/div>\n\t\t\t<\/div>

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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tDo you offer B2B sales?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>Absolutely! We have extensive experience working with ski clubs<\/strong> and sports event organizers. We\u2019re happy to create unique personalized products in both small and large quantities.<\/p>\n

<\/div>\n\t\t\t<\/div>

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\n\t\t\t\t\tQuestion<\/span>\n\t\t\t\t\t<\/span><\/span>\n\t\t\t\t\tDo you offer international shipping?<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
Answer<\/span>Yes<\/strong>, we ship orders to all European Union countries. When placing your order, please select your country and the available shipping method.<\/p>\n

<\/div>\n\t\t\t<\/div>[\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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