Frequently Asked Questions [FAQ]

If you didn’t find what you were looking for, feel free to email us at hello@pikpak.ski

 

Question What are the delivery options?
Answer

• Parcel Locker InPost – 15 pln
• InPost Courier – 20 pln
We offer free shipping on orders over 300 PLN

Question What payment methods do you accept?
AnswerPayments are processed via Przelewy24. You can choose from:
• BLIK
• quick bank transfer
• card payment (One Click)
• PayPal
Question How quickly do you process orders?
AnswerWe ship orders within 1–3 business days from the moment payment is confirmed.
If you’re in a hurry, let us know — we’ll do our best to dispatch your order as soon as possible.
Question How long does production take for personalized products?
AnswerPersonalized items like ski straps are made to order and usually ship within 3–5 business days.
During the winter season, processing may take up to 10–14 days.
If you’re on a tight schedule, let us know — we’ll do our best to help.
Question Can I return a product?
AnswerYou can return your product within 14 days from the day you receive it. The easiest way is through InPost Quick Returns — the cost is 10 PLN.
Check out the Returns & Complaints section for all the details: [LINK]
Question Can I return a personalized product?
AnswerUnfortunately, no. If your order includes a name or any custom print, we cannot accept returns.
Question Can I order something as a gift?
AnswerAbsolutely! Just provide a different shipping address — we don’t include invoices in the packages.
Be sure to let us know in the order notes. We love wrapping gifts.

Question Can I change the shipping address after placing an order?
AnswerYes, as long as the package hasn’t been shipped yet. Please email us as soon as possible at hello@pikpak.ski

Question How do I file a complaint?
AnswerIf the product is faulty, please send an email to hello@pikpak.ski, describe the issue, and include photos. We have 14 days to process complaints, but usually resolve them within 1–3 business days.
For more details, see the Returns & Complaints section: [LINK]

Question Do you offer B2B sales?
AnswerAbsolutely! We have extensive experience working with ski clubs and sports event organizers. We’re happy to create unique personalized products in both small and large quantities.

Question Do you offer international shipping?
AnswerYes, we ship orders to all European Union countries. When placing your order, please select your country and the available shipping method.